All sales are final. We do not accept returns or issue refunds for change of mind, incorrect orders, sizing issues, or any reason other than a manufacturing defect, shipping damage, or an error on our part.
If your item arrives defective, damaged, or incorrect, we will process a full refund to your original payment method or send you a free replacement, at your choice.
Email: support@storevelora.net
If a return is required, we will provide a prepaid return label and instructions. Items returned without prior authorization will not be accepted.
Because all sales are final, we do not accept returns or refunds for:
We do not offer exchanges.
If your item is defective, damaged, or incorrect, you may choose either a full refund or a free replacement, as described above.
If your order is shipped into the European Union, you may have the legal right to cancel your order within 14 days of receipt, in accordance with applicable consumer protection laws. Items must be unused, in their original packaging, and include all tags.
Contact support@storevelora.net within 14 days to arrange your return.
Once received and inspected, we will process your refund to your original payment method.
(This EU legal right applies notwithstanding the "All Sales Are Final" policy above.)
Refunds are issued only for approved claims involving defective, damaged, or incorrect items, or where required by applicable law.
Once approved, refunds will be processed to your original payment method within 10 business days. Your bank or card issuer may require additional time to post the funds.
If more than 15 business days have passed since your refund was approved, please contact us at support@storevelora.net.
We're here to help.
Email: support@storevelora.net